Terms of Service

For post-purchase support, these Terms of Service govern use of this store and purchases made from us. By using the store or placing an order, you agree to these Terms and the policies linked here.

Governing Law and Changes

For lawful store use, these Terms are governed by applicable U.S. federal law and the applicable law at the merchant address below, without limiting mandatory consumer protections. We may update these Terms by publishing the revised version.

Store Use and Account Information

To keep these obligations clear, you must use the store lawfully and provide accurate, current checkout and account information. You are responsible for safeguarding account credentials and for activity under your account.

Prices, Payment, and Taxes

As a condition of purchase, Prices and payments are in USD. Supported card information is stated in our Payment Policy. For a valid customer transaction, Taxes are collected as required by applicable law.

Disclaimers and Liability

For customer reference, to the fullest extent permitted by law, services are provided as available and implied warranties and liability are limited where legally permitted. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Products and Orders

Under these Terms, Product descriptions, specifications, availability, and images are provided in good faith. We may correct errors, limit quantities, reject fraudulent orders, or cancel an order when reasonably necessary, with an appropriate refund for amounts charged.

Cancellation, Returns, and Exchanges

To explain the service standard, you may request cancellation before shipment. After shipment, our Refund Policy applies, including the 30-day no-reason return and exchange period, merchant-paid return shipping, stated exclusions, and 5–10 business day refund timing.

Intellectual Property and Prohibited Conduct

Under applicable law, Store content is protected by applicable intellectual-property law. You may not misuse the store, interfere with security, introduce malicious code, scrape unlawfully, impersonate another person, or violate law or the rights of others.

Shipping

Within the ordering process, we deliver only within the United States, provide free standard shipping on all U.S. orders, process orders in 1–2 business days, and estimate 4–6 business days in transit. A tracking number is provided after shipment.

Merchant and Customer Care Information

To keep order information accurate, Store name: thehydrojug

For responsible use of the storefront, Contact email: Support@thehydrorld.shop

Within the ordering process, Phone: (302) 577-9545

For responsible use of the storefront, Physical and return address: 262 W Water St, Dover, DE 19904, US

To explain the service standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).