Contact Us

To protect account information, our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.

Order Requests

For a clear service request, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Customer Care Hours

To route the request correctly, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.

Merchant and Customer Care Information

To keep communications accurate, Store name: thehydrojug

For customer reference, Contact email: Support@thehydrorld.shop

Under the applicable store policy, Phone: (302) 577-9545

To support a timely response, Physical and return address: 262 W Water St, Dover, DE 19904, US

Within our stated service hours, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).