Payment Policy

To clarify transaction terms, checkout uses USD for product prices, order totals, and payment processing.

Taxes, Cancellations, and Refunds

Under this payment standard, Taxes are collected as required by applicable law. An order may be cancelled before shipment. Within the checkout process, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

Authorization and Charges

To keep billing expectations clear, your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. In relation to checkout and payment, Declined or unverifiable payments may delay or cancel an order.

Security

As a payment-processing standard, checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.

About Credit/Debit Card

For customer reference, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Merchant and Customer Care Information

As part of secure payment handling, Store name: thehydrojug

Under the store payment process, Contact email: Support@thehydrorld.shop

For eligible transactions, Phone: (302) 577-9545

For a clear payment record, Physical and return address: 262 W Water St, Dover, DE 19904, US

For payment transparency, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).